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General FAQ's

Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation between 24 hours of your order being placed.

How do I return or exchange an item?
Please refer to our returns & refunds policy for more information.

What types of Payment methods do you accept?
We accept Visa, Mastercard & American Express, GooglePay, Purchase Order Account.

What are your shipping options?
For more information, please visit the Shipping FAQ page.

What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at [support@insectabio.com]

Where do you ship from?
Primarily we ship out from fulfillment centers in the United States and Asia.

I am missing items from my order

please contact us at [support@insectabio.com] and we’ll get you sorted!

If You Are Not Happy With Your Purchase. Do not hesitate to contact us.

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