Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation between 24 hours of your order being placed.
How do I return or exchange an item?
Please refer to our returns & refunds policy for more information.
What types of Payment methods do you accept?
We accept Visa, Mastercard & American Express, GooglePay, Purchase Order Account.
What are your shipping options?
For more information, please visit the Shipping FAQ page.
What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at [support@insectabio.com]
Where do you ship from?
Primarily we ship out from fulfillment centers in the United States and Asia.
I am missing items from my order
please contact us at [support@insectabio.com] and we’ll get you sorted!