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Missing and Lost Package Policy

At Insectabio, we strive to provide excellent customer service and ensure the timely delivery of your orders. We understand that occasionally issues may arise during the shipping process. As part of our shipping policy, please carefully review the following guidelines regarding claims for undelivered packages:
  1. Third-Party Shipping Companies: Insectabio utilizes third-party shipping companies such as UPS and USPS to handle the delivery of our packages. Once the item or items have been shipped, the responsibility for delivery lies with the shipping company.

  2. Tracking Number: Upon shipment of your order, we will provide you with a tracking number. It is essential that you keep track of your package by monitoring the progress using the provided tracking number.

  3. Non-Delivery: If you do not receive your package within the estimated delivery timeframe or if there are any concerns regarding the delivery status, we kindly request that you first contact either UPS or USPS directly. They have the necessary resources and expertise to assist you in reporting or filing a claim for your package.

  4. Contacting UPS or USPS: Please utilize the provided tracking number to communicate with the relevant shipping company. They will guide you through the necessary steps to report or claim your package. Insectabio does not have jurisdiction over the shipping process once the item or items have been handed over to the shipping company.                                                                                                                                                                   USP:               USPS:

  5. Assistance: While we are unable to directly intervene in the shipping process, our customer support team is available to provide assistance and answer any questions you may have. Please feel free to reach out to us, and we will do our best to support you throughout the process.
    Please note that claims for undelivered packages will be handled in accordance with the policies and procedures of the respective shipping companies, as they are responsible for the delivery of your package.
    We appreciate your understanding and cooperation in following these guidelines. We value your satisfaction as our customer, and we will work together with you and the shipping company to resolve any issues that may arise during the delivery process.
    Thank you for choosing Insectabio.

    If You Are Not Happy With Your Purchase. Do not hesitate to contact us.


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